Welcome to Mai FAQ! 💙

Got questions? We've got answers! From finding your perfect nail size to applying your favorite press-on nails, we're here to make your Mai experience as easy and enjoyable as possible.

Product

Mai press-on nails are handmade with attention to detail, combining Korean-inspired nail artistry with playful, trend-forward designs. From everyday essentials to statement looks, our nails make it easy to express your personal style without a salon appointment.

Yes! Our press-on nails are handcrafted with care, featuring carefully selected colors, finishes, and decorative details for a beautiful, salon-inspired look.

Mai offers a variety of nail shapes, including Almond, Long Almond, Oval, Coffin, Long Coffin, Stiletto, Pipe, and Short Squoval. Available shapes may vary depending on the design.

Check each product page for available shapes and sizes.

Explore our collections, including French, Cat-Eye, Ombre, Y2K, Coquette, Crystal, and Floral designs. You can browse by style, shape, or new arrivals to find a look that matches your mood.

Our collections feature ready-to-select designs in available sizes and shapes. For special requests or customization inquiries, please contact our team before ordering to check what's possible.

Yes! Mai's handmade press-on nails are designed to be reusable when properly applied, gently removed, cleaned, and stored.

The number of times you can reuse a set depends on how you wear and care for your nails.

Nail Use

Measure the widest part of each natural nail in millimeters using a soft measuring tape or clear tape and a ruler.

Compare your measurements with our Nail Size Guide to find the best fit.

If your measurements fall between two sizes, we recommend choosing the larger size and gently filing the sides if necessary.

View Nail Size Guide →

  1. Gently push back your cuticles and lightly buff your natural nails.
  2. Clean your nails with an alcohol pad and let them dry completely.
  3. Choose the correct sticky tab size and apply it firmly to your natural nail.
  4. Press down across the center and edges, then remove the protective film.
  5. Position your press-on nail near the cuticle and gently lower it into place.
  6. Press firmly for 10–20 seconds.

Avoid water, oils, and lotions for at least one hour after application.

Watch Sticky Tabs Application Tutorial →

Mai's next-generation sticky tabs feature upgraded adhesive strength for a stronger hold and longer-lasting wear compared with traditional sticky tabs.

They're designed for convenient application and gentle removal, making them a great choice for reusable press-on nails.

Shop Next-Generation Sticky Tabs →

Our upgraded sticky tabs are designed for extended wear, but actual wear time depends on nail preparation, application technique, and daily activities.

For the best results, apply them to clean, dry, oil-free nails and press firmly to ensure full contact.

Soak your fingertips in comfortably warm water for several minutes to help loosen the adhesive.

Gently lift the edges with a wooden cuticle stick. If the adhesive is still holding firmly, continue soaking.

Never pull or force the nails off. Once removed, clean away any remaining adhesive before storing your press-on nails.

Watch Sticky Tabs Removal Tutorial →

  1. Push back your cuticles and lightly buff your natural nails.
  2. Clean each nail with an alcohol pad and allow it to dry.
  3. Apply a thin, even layer of nail glue to your natural nail.
  4. Apply another thin layer to the back of your press-on nail.
  5. Position the press-on nail near your cuticle at approximately a 45-degree angle.
  6. Gently lower it into place and press firmly for around 20–30 seconds.

Avoid excess glue and keep it away from your skin. Follow the instructions provided with your adhesive.

Watch Nail Glue Application Tutorial →

Use a suitable nail glue remover according to its instructions.

Apply the remover carefully to the adhesive area and allow enough time for the bond to loosen. Gently lift the nail only after the adhesive has released.

Never pull or force off glued-on nails.

Some removers may affect the finish or decorations of reusable press-on nails, so check product compatibility before use.

Watch Nail Glue Removal Tutorial →

Both are great options, depending on your needs!

Sticky Tabs: Ideal for easy application, convenient removal, and switching styles more frequently.

Nail Glue: A great choice when you prefer a stronger adhesive bond and longer wear.

Choose the application method that works best for your lifestyle.

Each order includes one complimentary manicure kit with the essentials needed for one press-on nail application.

If you're ordering multiple nail sets, we recommend adding extra manicure kits or our sticky tab pack for additional applications.

Yes! You can add extra manicure kits or sticky tabs to your order, so you'll have everything you need for future manicures.

Orders

Simply browse our collections, select your favorite design, choose the available size and shape, and add it to your cart.

Complete checkout using your preferred available payment method.

If you need to change or cancel an order, please contact us as soon as possible with your order number.

We'll do our best to help before your order is processed or shipped. Changes and cancellations may not be possible once processing has progressed.

Occasionally, a popular design or size may become temporarily unavailable.

If this happens, our team will contact you with available options, such as waiting for restocking, choosing another design, or receiving a refund for the unavailable item.

Purchase three eligible press-on nail sets and receive one complimentary set selected from our designated Free Gift Picks Collection.

The free set must be chosen from the eligible gift collection.

Purchase five eligible press-on nail sets and receive two complimentary sets from our designated Free Gift Picks Collection.

Free gifts are limited to eligible designs in that collection and are subject to availability.

Free gifts must be selected from our designated Free Gift Picks Collection. Other products are not eligible as complimentary gifts under these promotions.

Promotion eligibility and whether offers can be combined depend on the conditions shown at checkout. Please review the applicable promotion details before placing your order.

Shipping & Delivery

Mai press-on nail orders are prepared and shipped from South Korea.

International shipping availability depends on the destination. Enter your shipping address at checkout to view the delivery options currently available for your country or region.

Processing times may vary depending on product availability and order volume.

Please check the processing information displayed on our website or your order confirmation. During busy periods, additional preparation time may be required.

Delivery times vary depending on your destination, selected shipping service, customs processing, and local carrier conditions.

Estimated delivery information is displayed during checkout when available.

Once your order ships, you'll receive a shipping confirmation with tracking information, where tracking is available.

You can use the tracking link to follow your package's delivery progress.

International orders may be subject to customs duties, import taxes, or handling fees depending on the destination country.

Any applicable charges and whether they are collected at checkout or upon delivery depend on the shipping and tax arrangements for your order.

Returns & Refunds

Return eligibility depends on the condition of the products and Mai's Return Policy.

For hygiene reasons, opened or used nail products may not be eligible for return, except where required by applicable law.

Please review our Return Policy before requesting a return.

We're sorry if something isn't right with your order!

Please contact our customer support team with your order number and clear photos of the issue. We'll review the situation and help with the appropriate solution.

Please contact our support team or follow the instructions in our Return Policy.

Approved refunds are generally issued to the original payment method, with the time required to appear in your account depending on your payment provider.

If you've ordered the wrong size, please contact us as soon as possible.

Exchange eligibility depends on the order status, product condition, and applicable return policy.

We recommend measuring your nails carefully before ordering.

Payment

Mai offers secure payment options at checkout. Available methods may vary depending on your location and the payment services enabled for your order.

Prices are displayed in the currency shown on our website. If currency conversion is available, your displayed or final payment currency may depend on your selected market and checkout settings.

Payments are handled through the secure payment services available at checkout. Mai does not need access to your full card details to process your order.

Still Have Questions?

We're always happy to help! 💙

Whether you need sizing advice, order assistance, or help choosing your next nail look, our team is here for you.