Shipping policy

Thank you for shopping with mai. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed and shipped within 2–3 business days after payment is confirmed.

During peak seasons, some popular designs may occasionally be out of stock and require additional restocking time. If this happens, we will contact you by email with an update and available options.

Shipping Time

Estimated delivery times vary by destination:

• United States, Canada, United Kingdom, Australia: 5–14 business days
• Europe: 5–15 business days
• Asia: 3–10 business days
• Other regions: 7–20 business days

Please note that delivery times are estimates and may be affected by customs clearance, local postal services, weather conditions, holidays, or other factors beyond our control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your order at any time through our Track Order page.

Shipping Insurance

For eligible destinations, shipping insurance may be available at checkout. Customers who purchase shipping insurance may be eligible for compensation if their package is lost in transit according to the insurance provider's terms.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Need Help?

If you have any questions regarding your order or shipping status, please contact us and our team will be happy to assist you.

Thank you for choosing mai.